Directions : In this part of the test, you will answer three questions. You will have three seconds to prepare after you hear each Question. You will have 15 seconds to respond to Question 1 and 2 and 30 seconds to respond to Question 3.
< Evaluation Criteria >
● Pronunciation
● Intonation, Accent
● Grammar
● Vocabulary, and
● Coherence
● Relevance of content and
● Completeness of content
＜Lesson Procedure＞
The instructor will provide the teaching materials (questions) at the beginning of the lesson, so students can begin the lesson without any prior preparation.
Tutor will provide corrections and advice based on the students’ answers, and together they will create model answers.
Students will have 0 seconds to prepare an answer to the question. Students will be able to provide their own answers in 15 seconds for Q1 and Q2, 30 seconds for Q3.
Depending on the level of the student, tutor will add support and corrections during the answer to create a model answer.
Finally, student give a model answer in 15 seconds for Q1 and Q2, 30 seconds for Q3.
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
Question 1
Imagine that a local environmental organization is conducting a survey in your area. You have agreed to participate in a telephone interview about your use of plastic products.
Q1 When was the last time you purchased a product made of plastic? What was it?
Q2 Do you actively try to reduce your use of plastic products? Why or why not?
Q3 In your opinion, what are the most effective ways for individuals to reduce their plastic consumption?
=============================================
Question 2
Imagine that a health and wellness magazine is conducting research on people’s sleeping habits. You have agreed to participate in a telephone interview about your own sleeping habits.
Q1 How many hours of sleep do you get on an average night?
Q2 Do you follow any specific routines to help you sleep better?
Q3 What do you think are the biggest factors affecting the quality of sleep people get?
Answer Key
Q1 Response:
Expectation: Mention the specific number of hours you usually sleep each night. You could add whether you think this is enough for you or if you wish you could sleep more or less.
Q2 Response:
Expectation: Describe any nighttime routines you have, such as reading before bed, limiting screen time, or drinking a warm beverage. If you don’t follow any routines, mention that and whether you believe it impacts your sleep.
Q3 Response:
Expectation: Discuss factors like stress, electronic device usage, noise levels, or comfort of the sleeping environment. Highlight any personal experiences or observations that support your opinion.
==================================================
Question 3
Imagine that a local community center is gathering information for a program focused on encouraging reading habits among residents of all ages. You have agreed to participate in a telephone interview about your reading habits.
Q1 What kind of books do you enjoy reading most, and why?
Q2 How often do you visit your local library or bookstore?
Q3 In your opinion, what can be done to encourage more people to read for pleasure?
Answer Key
Q1 Response:
Expectation: Share your favorite genre or types of books (e.g., fiction, non-fiction, mystery, science fiction) and explain what draws you to them. This could be because of the escapism they offer, the knowledge you gain, or the emotional connections you make with characters.
Q2 Response:
Expectation: Mention how frequently you visit the library or bookstore (e.g., weekly, monthly, rarely) and briefly describe the reason for your visits, whether it’s to borrow books, attend events, or enjoy browsing through the latest titles.
Q3 Response:
Expectation: Suggest ideas to promote reading, such as community book clubs, reading challenges, author events, or improving access to books through libraries and schools. Highlight any strategies you think are particularly effective based on your own experiences or observations.
=====================================================
Question 4
Imagine that a local fitness center is conducting a survey to better understand community interest in different types of exercise classes. You have agreed to participate in a telephone interview about your exercise preferences.
Q1 What type of exercise class do you prefer, and why?
Q2 How often do you participate in exercise classes at a fitness center?
Q3 What suggestions do you have for fitness centers to make exercise classes more appealing to a wider audience?
Answer Key
Q1 Response:
Expectation: Describe your preferred type of exercise class (e.g., yoga, spinning, aerobics, strength training) and explain the reasons behind your preference, such as the health benefits, enjoyment, community aspect, or how it fits into your fitness goals.
Q2 Response:
Expectation: Indicate the frequency of your participation in exercise classes (e.g., several times a week, once a week, occasionally, never) and mention any factors that influence this, like schedule, class offerings, or personal motivation.
Q3 Response:
Expectation: Offer suggestions such as offering a variety of class times to accommodate different schedules, introducing beginner-friendly sessions, creating family or community challenges, or leveraging technology for virtual classes to increase accessibility. Highlight any ideas you think could specifically address common barriers to participation or enhance the overall class experience.
===================================================
Question 5
Imagine that a local government office is conducting a survey to assess public opinion on community recycling programs. You have agreed to participate in a telephone interview about your views and participation in local recycling efforts.
Q1 How often do you participate in your community’s recycling program?
Q2 What materials do you typically recycle, and why?
Q3 What improvements would you suggest to make the local recycling program more effective or accessible to residents?
Answer Key
Q1 Response:
Expectation: Share the frequency of your participation in the recycling program (e.g., regularly, occasionally, not at all) and possibly mention the reasons for this level of participation, such as convenience, environmental awareness, or lack of information.
Q2 Response:
Expectation: List the types of materials you usually recycle (e.g., paper, plastic, glass, metals) and explain your reasons, which might include reducing waste, conserving resources, or community guidelines.
Q3 Response:
Expectation: Suggest specific improvements for the recycling program, such as increasing the number of recycling bins, offering more information on what can be recycled, improving curbside pickup services, or organizing community recycling events. Highlight any ideas you believe would encourage greater participation or make the process easier for residents.
===================================================
Question 6
Imagine that a city council is exploring ways to improve public transportation to reduce traffic congestion and environmental impact. You have agreed to participate in a telephone interview about your use and perception of public transportation in your area.
Q1 How frequently do you use public transportation, and for what purposes?
Q2 What are the main factors that influence your decision to use or not use public transportation?
Q3 What suggestions do you have for improving public transportation in your community to make it a more attractive option for residents?
Answer Key
Q1 Response:
Expectation: Mention how often you use public transportation (daily, weekly, rarely, never) and the reasons for your usage, such as commuting to work or school, convenience, cost savings, or environmental concerns.
Q2 Response:
Expectation: Discuss factors that impact your choice, including the convenience of routes and schedules, cleanliness and safety of the vehicles, cost comparison with other modes of transportation, or personal preferences for privacy and comfort.
Q3 Response:
Expectation: Offer specific recommendations to enhance public transportation, such as more frequent service, expanded routes, improved safety measures, cleaner facilities, better accessibility for people with disabilities, or promotional campaigns to encourage usage. Highlight ideas that address common barriers and could potentially increase ridership.
===================================================
Question 7
Imagine that a local business association is considering initiatives to support small businesses in your area. You have agreed to participate in a telephone interview about your shopping habits and views on supporting local businesses.
Q1 How often do you shop at small businesses in your community, and what types of products or services do you typically purchase?
Q2 What motivates you to shop at local small businesses instead of larger chains or online stores?
Q3 What actions do you think could be taken to encourage more people to support small businesses in your area?
Answer Key
Q1 Response:
Expectation: Describe the frequency of your visits to local small businesses (e.g., regularly, occasionally, rarely) and specify the kinds of products or services you usually buy, such as groceries, clothing, handmade goods, or dining out.
Q2 Response:
Expectation: Mention factors that influence your preference for small businesses, which could include supporting the local economy, the uniqueness and quality of products, personal relationships with business owners, or the desire to reduce environmental impact through local shopping.
Q3 Response:
Expectation: Suggest initiatives to promote small businesses, such as community events like “shop local” days, social media campaigns highlighting local shops, loyalty programs, or collaborations between businesses to offer discounts. Emphasize strategies that could raise awareness and build community support for local enterprises.
====================================================
Question 8
Imagine that a local health department is launching a campaign to promote healthier eating habits among residents. You have agreed to participate in a telephone interview about your dietary habits and views on nutrition.
Q1 What does a typical meal look like for you, and how do you make choices about what to eat?
Q2 Have you made any changes to your diet in an effort to eat healthier, and if so, what changes?
Q3 What do you think are the biggest obstacles for people in your community when it comes to maintaining a healthy diet?
Answer Key
Q1 Response:
Expectation: Describe your usual meals, focusing on the types of foods you consume regularly (e.g., fruits, vegetables, proteins), and mention any guiding principles you follow, such as nutritional balance, convenience, taste preferences, or dietary restrictions.
Q2 Response:
Expectation: Share any specific adjustments you’ve made to improve your diet, like increasing vegetable intake, reducing sugar or processed foods, incorporating more whole grains, or any other nutritional goals you’ve pursued.
Q3 Response:
Expectation: Identify common challenges that might hinder healthy eating in your community, such as accessibility and affordability of fresh produce, lack of nutritional education, time constraints for meal preparation, or the prevalence of fast food options. Highlight the factors you believe most significantly impact dietary choices.
=======================================================
Question 9
Imagine that a city’s environmental agency is conducting a survey to evaluate public awareness and attitudes towards renewable energy sources. You have agreed to participate in a telephone interview about your knowledge and perspective on renewable energy.
Q1 How familiar are you with renewable energy sources such as solar and wind power, and do you use any in your home or community?
Q2 In your opinion, what are the main benefits of using renewable energy sources over traditional fossil fuels?
Q3 What do you think are the most significant barriers to the wider adoption of renewable energy technologies in your area?
Answer Key
Q1 Response:
Expectation: Discuss your level of familiarity with renewable energy sources, mentioning if you have solar panels, participate in a community wind energy program, or if these technologies are not yet adopted in your area. Reflect on any personal or local initiatives you’re aware of.
Q2 Response:
Expectation: Highlight the benefits you see in renewable energy, such as reducing carbon emissions, lessening dependence on imported fuels, creating green jobs, or the potential for lower energy costs in the long run.
Q3 Response:
Expectation: Identify barriers to renewable energy adoption you’ve observed, such as high initial setup costs, lack of information or government incentives, technological limitations, or geographic and climate-related challenges specific to your area.
===================================================
Question 10
Imagine that a local city council is considering implementing a new policy to encourage the use of bicycles as a primary mode of transportation. You have agreed to participate in a telephone interview about your views and experiences with cycling in your area.
Q1 How often do you use a bicycle for transportation, and for what kinds of trips?
Q2 What do you see as the main advantages of cycling compared to other forms of transportation?
Q3 What improvements would you suggest to make cycling a more viable and safe option for residents in your community?
Answer Key
Q1 Response:
Expectation: Share your frequency of bicycle use, specifying whether it’s for daily commuting, recreational purposes, or rarely used. Mention the types of destinations you cycle to, such as work, shops, or parks.
Q2 Response:
Expectation: Highlight benefits of cycling, such as environmental friendliness, health and fitness, cost savings, or avoiding traffic congestion. Reflect on personal or observed benefits that make cycling an appealing choice.
Q3 Response:
Expectation: Suggest specific city planning or policy measures to enhance cycling safety and convenience, like expanding bike lanes, improving lighting and signage, offering bike-sharing programs, or creating secure bike parking. Address common concerns or barriers that might deter people from cycling more frequently.
==================================================
Question 11
Imagine that a technology company is conducting a survey to gather feedback on smartwatch usage among different age groups. You have agreed to participate in a telephone interview about your experience and opinions regarding smartwatches.
Q1 Do you own a smartwatch, and if so, what features do you use most frequently?
Q2 How has owning a smartwatch impacted your daily routine or health habits?
Q3 What improvements or additional features would you like to see in future smartwatch models to enhance their usefulness or appeal?
Answer Key
Q1 Response:
Expectation: Discuss whether you own a smartwatch and detail the features you find most useful, such as fitness tracking, receiving notifications, making calls, or monitoring sleep patterns.
Q2 Response:
Expectation: Share any changes you’ve noticed in your daily life or health habits since using a smartwatch, like increased physical activity, better time management, or improved sleep monitoring.
Q3 Response:
Expectation: Suggest potential enhancements for future smartwatch designs, including longer battery life, more accurate health monitoring sensors, broader compatibility with other devices, or new functionalities that could broaden the device’s appeal across different user demographics.
========================================================
Question 12
Imagine that a local government is seeking input for a new initiative to improve internet access in underserved areas. You have agreed to participate in a telephone interview about your internet usage and the importance of digital access.
Q1 How would you describe your current internet access at home? Is it reliable and fast enough for your needs?
Q2 In what ways does internet access (or the lack thereof) impact your daily life, work, or education?
Q3 What suggestions do you have for improving internet access in underserved communities to ensure everyone has equal opportunities for digital connectivity?
Answer Key
Q1 Response:
Expectation: Detail the quality of your home internet access, mentioning if it meets your requirements for work, study, and entertainment or if you face issues with reliability or speed.
Q2 Response:
Expectation: Discuss the role of internet access in your daily activities, highlighting any challenges faced due to inadequate access and how it affects tasks such as remote work, online learning, or staying connected with others.
Q3 Response:
Expectation: Offer ideas for enhancing internet access in less served areas, which might include expanding broadband infrastructure, providing subsidies for low-income families, establishing community Wi-Fi hubs, or implementing educational programs to increase digital literacy.
===================================================
Question 13
Imagine that a non-profit organization focused on cultural preservation is surveying residents about their participation in and attitudes toward local cultural events and traditions. You have agreed to participate in a telephone interview to share your experiences and opinions.
Q1 How often do you attend local cultural events or participate in traditional activities, and what types of events are they?
Q2 What importance do you place on preserving local culture and traditions, and why?
Q3 What suggestions do you have for engaging more people, especially younger generations, in cultural preservation efforts and traditional events?
Answer Key
Q1 Response:
Expectation: Describe the frequency of your engagement with local cultural events or traditions, specifying the kinds of activities you participate in, such as festivals, dances, craft fairs, or historical commemorations, and what draws you to these events.
Q2 Response:
Expectation: Express your views on the significance of maintaining local culture and traditions, highlighting reasons such as fostering community identity, passing on heritage to future generations, or the educational and social value of these practices.
Q3 Response:
Expectation: Propose ideas to increase involvement in cultural preservation, which might include incorporating technology and social media for wider reach, organizing interactive workshops or exhibitions targeted at young people, or integrating cultural education into school curricula to cultivate interest and awareness from an early age.
===============================================
Question 14
Imagine that a city planning department is conducting research to improve urban green spaces, such as parks and community gardens. You have agreed to participate in a telephone interview about your use and opinions of these green areas.
Q1 How frequently do you visit urban green spaces in your area, and what activities do you engage in while there?
Q2 What benefits do you think urban green spaces provide to individuals and the community?
Q3 What improvements or additions would you suggest to make urban green spaces more accessible and enjoyable for everyone?
Answer Key
Q1 Response:
Expectation: Mention your visitation habits to local parks or community gardens, whether it’s for relaxation, exercise, socializing, or simply enjoying nature. Specify the types of activities you partake in, such as jogging, picnicking, or attending community events.
Q2 Response:
Expectation: Highlight the advantages of having accessible green spaces, including physical and mental health benefits, environmental impact, promoting social cohesion, and enhancing the aesthetic appeal of urban areas.
Q3 Response:
Expectation: Offer suggestions for improvements, such as increasing the number of green spaces, enhancing maintenance, adding more recreational facilities, ensuring safety, or organizing more community engagement activities. Emphasize ideas that would help make these areas more inclusive and appealing to a wider range of the population.
===============================================
Question 15
Imagine that a local education department is surveying opinions on the integration of technology in schools, focusing on the use of tablets and computers in the classroom. You have agreed to participate in a telephone interview about your views on this topic.
Q1 How do you feel about the use of tablets and computers as learning tools in schools?
Q2 Can you share an experience where technology significantly enhanced your learning or that of someone you know?
Q3 What are your thoughts on potential drawbacks or challenges of integrating technology in education, and how might they be addressed?
Answer Key
Q1 Response:
Expectation: Express your opinion on the incorporation of digital devices in educational settings, potentially noting the benefits of interactive learning, access to online resources, and the preparation of students for a technologically advanced society.
Q2 Response:
Expectation: Describe a specific instance where technology (like educational software, online research, or digital collaboration tools) positively impacted learning, offering insights into how it facilitated understanding, engagement, or accessibility of information.
Q3 Response:
Expectation: Discuss possible negatives of technology use in schools, such as screen time concerns, distraction issues, or inequality in access to technology. Suggest solutions like setting usage guidelines, ensuring equitable access, or blending traditional teaching methods with technology to maximize educational outcomes.
===================================================
Question 16
Imagine that a local environmental advocacy group is conducting a survey to assess public opinion on reducing car usage and promoting alternative forms of transportation to decrease pollution and traffic congestion. You have agreed to participate in a telephone interview about your transportation habits and views on this issue.
Q1 How often do you use your car for daily commutes, and have you considered alternatives like biking, public transit, or carpooling?
Q2 What do you think are the main benefits of reducing individual car usage in urban areas?
Q3 What measures do you believe would be most effective in encouraging people to rely less on personal vehicles and more on alternative transportation options?
Answer Key
Q1 Response:
Expectation: Describe your typical transportation choices for daily commutes, mentioning the frequency of car use and whether you have explored or utilized other modes of transportation. Share any reasons for your choices, such as convenience, cost, or environmental concerns.
Q2 Response:
Expectation: Highlight the advantages of minimizing car use, such as reduced traffic congestion, lower pollution levels, improved public health from decreased emissions, and potential enhancement of community connectivity.
Q3 Response:
Expectation: Propose strategies to encourage a shift from car dependency, such as improving public transportation infrastructure, creating safer biking lanes, offering incentives for carpooling, or implementing congestion pricing. Mention any initiatives you think could address common barriers to using alternative transportation.
===================================================
Question 17
Imagine that a health organization is launching a campaign to promote mental wellness and stress management techniques. You have agreed to participate in a telephone interview about your strategies for coping with stress and maintaining mental health.
Q1 What are your go-to methods for managing stress in your daily life?
Q2 Can you share a particular instance where a specific stress management technique was especially effective for you?
Q3 What suggestions do you have for communities or workplaces to support mental wellness and help individuals cope with stress?
Answer Key
Q1 Response:
Expectation: Describe your personal strategies for stress management, such as exercise, meditation, spending time with loved ones, pursuing hobbies, or maintaining a healthy work-life balance. Highlight the methods you find most beneficial.
Q2 Response:
Expectation: Recall a specific time when you successfully managed a stressful situation using a particular technique. Detail the context and why you found this method effective, such as the immediate relief it provided, its long-term benefits, or its impact on your overall well-being.
Q3 Response:
Expectation: Propose initiatives that could foster a supportive environment for mental health, like creating stress reduction programs, offering workshops on coping mechanisms, ensuring access to mental health resources, or promoting a culture of openness and support around mental wellness issues.
==================================================
Question 18
Imagine that a local government is evaluating the impact of recent changes to waste management policies, specifically regarding organic waste collection and composting programs. You have agreed to participate in a telephone interview about your experiences and opinions on organic waste disposal.
Q1 How do you currently dispose of organic waste in your household, and have recent policy changes affected your practices?
Q2 What do you see as the main benefits of separating and composting organic waste?
Q3 What improvements or suggestions do you have for the local government to enhance participation in organic waste collection and composting efforts?
Answer Key
Q1 Response:
Expectation: Share your method for disposing of organic waste, such as using a designated bin for municipal collection, composting at home, or if you’ve not been separating organic waste. Mention any changes in your behavior prompted by new waste management policies.
Q2 Response:
Expectation: Highlight the advantages of composting and separating organic waste, including reducing landfill use, creating valuable compost for gardening and agriculture, and minimizing methane emissions from organic material decomposition in landfills.
Q3 Response:
Expectation: Offer suggestions to improve the organic waste program, like providing more accessible compost bins, offering educational resources on the benefits of composting, improving collection services, or incentives for households that actively participate in the program.
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
Question 19
Imagine that a local tourism board is surveying residents to gather insights on improving tourist experiences while maintaining the cultural integrity and sustainability of the area. You have agreed to participate in a telephone interview about your views on tourism development in your community.
Q1 What aspects of your community do you think are most appealing to tourists, and why?
Q2 Have you noticed any positive or negative impacts of tourism on your community?
Q3 What recommendations would you make to the local tourism board to ensure tourism development is beneficial for both visitors and residents?
Answer Key
Q1 Response:
Expectation: Describe features of your community that attract tourists, such as natural beauty, historical landmarks, cultural festivals, or unique local cuisine. Explain the appeal of these aspects from a visitor’s perspective.
Q2 Response:
Expectation: Share observations of tourism’s effects on your community, highlighting any positive outcomes like economic growth or cultural exchange, as well as potential downsides such as overcrowding, environmental degradation, or the loss of local character.
Q3 Response:
Expectation: Suggest strategies for sustainable and respectful tourism development, like promoting off-peak visitation, investing in local infrastructure, preserving natural and cultural sites, offering educational programs about the local culture, or engaging residents in tourism planning processes to ensure their needs and concerns are addressed.
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
Question 20
Imagine that a local health department is launching a new initiative to increase awareness and vaccination rates for seasonal flu among residents. You have agreed to participate in a telephone interview about your perspectives on flu vaccinations and public health campaigns.
Q1 Do you typically get a flu vaccine each year? Why or why not?
Q2 What do you believe are the main benefits of receiving a flu vaccine, for both individuals and the community?
Q3 What suggestions do you have for the health department to effectively increase flu vaccination rates among the local population?
Answer Key
Q1 Response:
Expectation: Share whether you usually receive a flu vaccine and explain your reasons, which might include health benefits, protection against severe illness, recommendations from health professionals, personal or family health considerations, or possibly skepticism or concerns about vaccines.
Q2 Response:
Expectation: Highlight the advantages of flu vaccination, such as reducing the risk of flu illness, decreasing the severity of disease, preventing hospitalizations, protecting vulnerable populations through herd immunity, and contributing to overall public health and wellness.
Q3 Response:
Expectation: Offer strategies to encourage wider flu vaccine uptake, like providing clear, accessible information on vaccine safety and efficacy, organizing free or low-cost vaccination clinics, offering vaccines at convenient locations and times, engaging in community outreach and education campaigns, or addressing vaccine hesitancy through trusted community leaders and healthcare providers.
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
Question 21
Imagine that a local city council is considering new initiatives to enhance pedestrian safety and walkability in urban areas. You have agreed to participate in a telephone interview about your experiences and opinions on walking in your city.
Q1 How safe do you feel walking in your city, especially during evening or night hours?
Q2 What features do you think make for a pedestrian-friendly city?
Q3 What improvements would you suggest to the city council to make walking in your city safer and more enjoyable for everyone?
Answer Key
Q1 Response:
Expectation: Share your perception of safety while walking in your city, mentioning specific concerns like poor lighting, traffic, or lack of pedestrian infrastructure. You may also discuss any positive aspects that make you feel safe.
Q2 Response:
Expectation: Highlight characteristics of a pedestrian-friendly city, such as well-maintained sidewalks, ample street lighting, crosswalks with signals, pedestrian zones free of vehicular traffic, and accessibility features for individuals with disabilities.
Q3 Response:
Expectation: Offer concrete suggestions for enhancing pedestrian safety and walkability, which could include increasing the number of pedestrian-only areas, improving street lighting, enforcing speed limits in residential areas, adding more crosswalks and pedestrian signals, or promoting public awareness campaigns on pedestrian rights and safety.
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
Question 22
Imagine that a local education authority is gathering feedback on implementing a new policy for after-school programs aimed at providing students with additional learning opportunities and support. You have agreed to participate in a telephone interview about your views on after-school programs.
Q1 Do you believe after-school programs are beneficial for students? Why or why not?
Q2 What types of activities or subjects would you like to see offered in after-school programs?
Q3 How can after-school programs be designed to best meet the needs of both students and their families?
Answer Key
Q1 Response:
Expectation: Express your opinion on the value of after-school programs, potentially citing benefits such as academic support, enrichment opportunities, social skill development, or a safe environment for students outside school hours. Alternatively, you might discuss any concerns or limitations you perceive.
Q2 Response:
Expectation: Suggest specific activities or subjects you think after-school programs should include, such as tutoring in core academic areas, arts and crafts, sports and physical activities, STEM (science, technology, engineering, and math) projects, or cultural and language classes, emphasizing the importance of diversity in offerings.
Q3 Response:
Expectation: Propose ideas for making after-school programs accessible and valuable to students and families, like flexible scheduling to accommodate working parents, sliding scale fees based on income, transportation assistance, or incorporating feedback from parents and students into program planning and development.
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
Question 23
Imagine that a local environmental group is launching a campaign to raise awareness about water conservation and the importance of reducing water waste in households. You have agreed to participate in a telephone interview about your practices and views regarding water usage at home.
Q1 How do you currently conserve water in your household, and what specific practices do you follow?
Q2 In your opinion, what are the most effective strategies for individuals and families to reduce their water usage?
Q3 What initiatives would you suggest the environmental group undertake to promote water conservation awareness and practices among the community?
Answer Key
Q1 Response:
Expectation: Detail the methods you use to conserve water, such as fixing leaks, using water-efficient appliances, taking shorter showers, or collecting rainwater for gardening. Mention any practices that have significantly reduced your water consumption.
Q2 Response:
Expectation: Discuss strategies that you believe are effective in minimizing water waste, like educating on the importance of conservation, implementing low-flow fixtures, reducing outdoor watering, or changing daily water use habits.
Q3 Response:
Expectation: Propose ideas for the environmental group’s campaign, which could include community workshops on water-saving techniques, school education programs, incentives for water-efficient appliances, or public service announcements highlighting the importance and impact of water conservation.
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
Question 24
Imagine that a national health organization is considering strategies to combat the rise in obesity rates across the country. You have agreed to participate in a telephone interview about your views on the most effective ways to address obesity and promote healthier lifestyles.
Q1 What do you believe are the primary causes of the increasing obesity rates?
Q2 How do you think individuals can be encouraged to adopt healthier lifestyles?
Q3 What initiatives do you suggest the health organization should undertake to effectively reduce obesity rates and improve public health?
Answer Key
Q1 Response:
Expectation: Discuss your perspective on the factors contributing to rising obesity rates, such as sedentary lifestyles, high consumption of processed foods, lack of nutritional education, or the affordability and accessibility of healthy food options.
Q2 Response:
Expectation: Share ideas on motivating individuals towards healthier behaviors, including increasing awareness about the benefits of physical activity and balanced diets, making healthy food more accessible and affordable, or creating supportive community environments for physical wellness.
Q3 Response:
Expectation: Suggest comprehensive strategies for the health organization, like national campaigns promoting nutrition and exercise, partnerships with schools for healthier meals and physical education programs, incentives for food producers to lower sugar and fat content, or policies to make cities more walkable and bike-friendly.
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
Question 25
Imagine that a local council is planning to revitalize downtown areas to attract more visitors and support the economy. You have agreed to participate in a telephone interview about your experiences and suggestions for downtown revitalization.
Q1 What do you currently enjoy most about visiting downtown areas in your city?
Q2 What challenges or issues do you think deter people from spending more time in downtown areas?
Q3 What specific improvements or additions would you recommend to make downtown areas more attractive and vibrant for both locals and tourists?
Answer Key
Q1 Response:
Expectation: Describe aspects you appreciate in downtown areas, such as diverse dining options, unique shops, cultural venues, public art, or the overall atmosphere and architecture. Mention any personal experiences that highlight the appeal of these spaces.
Q2 Response:
Expectation: Identify barriers that might prevent more frequent visits to downtown areas, including concerns about safety, lack of parking or public transportation options, poor maintenance, limited retail variety, or the absence of green spaces and leisure activities.
Q3 Response:
Expectation: Offer targeted suggestions for enhancing downtown appeal, like increasing security measures, improving transportation and parking infrastructure, hosting regular events or markets, revitalizing abandoned spaces, encouraging local businesses, and adding more greenery or pedestrian zones. Highlight initiatives you believe would contribute to a lively and welcoming downtown environment.
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
Question 26
Imagine that a local library is seeking feedback on its services and exploring new ways to engage the community. You have agreed to participate in a telephone interview about your library usage and ideas for library improvement.
Q1 How frequently do you visit your local library, and what services or resources do you use most often?
Q2 What do you think are the greatest strengths of your local library, and why?
Q3 What innovative services or programs would you like to see introduced at your local library to enhance its value to the community?
Answer Key
Q1 Response:
Expectation: Share your library visitation habits, mentioning whether you go for books, digital media, study spaces, events, or other services. Detail the resources you find most valuable.
Q2 Response:
Expectation: Highlight what you believe are the key benefits of your local library, such as a wide selection of materials, helpful staff, community programs, or the inclusive and welcoming environment.
Q3 Response:
Expectation: Suggest new ideas for library services or programs, like technology workshops, more community events, collaborations with local artists or speakers, expanded digital libraries, or services aimed at specific community needs, to make the library a more integral part of the community.
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
Question 27
Imagine that a local sports club is considering expanding its range of activities to attract more members of all ages. You have agreed to participate in a telephone interview about your interests in sports and recreational activities.
Q1 What types of sports or recreational activities do you currently participate in, and what do you enjoy about them?
Q2 What factors do you consider important when choosing a new sport or recreational activity to try?
Q3 What new activities or programs would you suggest the sports club introduce to appeal to a broader audience?
Answer Key
Q1 Response:
Expectation: Describe the sports or recreational activities you engage in, such as team sports, individual fitness routines, outdoor adventures, or wellness classes. Explain what attracts you to these activities, whether it’s the competitive element, the social aspect, health benefits, or simply the joy of participation.
Q2 Response:
Expectation: Discuss the criteria you use to select a new activity, which might include the level of physical challenge, accessibility and convenience of the activity, the opportunity for social interaction, cost considerations, or the availability of expert guidance and facilities.
Q3 Response:
Expectation: Offer suggestions for the sports club to diversify its offerings, like incorporating emerging sports trends, wellness and mindfulness programs, family-friendly activities, or inclusive events that cater to different skill levels and interests. Highlight ideas that could foster a sense of community and encourage lifelong engagement in sports and recreation.
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
Question 28
Imagine that a local government is conducting a survey to understand how residents feel about the current state of public parks and recreational facilities in their area. You have agreed to participate in a telephone interview about your use of these spaces and your suggestions for improvements.
Q1 How often do you visit public parks or recreational facilities in your area, and what activities do you typically engage in there?
Q2 What do you believe are the most valuable aspects of having accessible public parks and recreational facilities in a community?
Q3 What improvements or additions would you like to see in your local parks or recreational facilities to enhance your experience and the overall community well-being?
Answer Key
Q1 Response:
Expectation: Share your frequency of visits to local parks or facilities and describe the types of activities you partake in, such as walking, picnicking, playing sports, or attending community events. Mention how these spaces contribute to your quality of life.
Q2 Response:
Expectation: Highlight the benefits of public parks and recreational facilities, including promoting physical health, providing spaces for social interaction, offering opportunities for relaxation and enjoyment of nature, and contributing to the environmental health of the area.
Q3 Response:
Expectation: Suggest specific improvements like better maintenance of green spaces, updated and more inclusive play equipment, enhanced safety measures, more diverse recreational programs, or the creation of more natural habitats and walking paths. Emphasize changes that would make these spaces more welcoming and beneficial for all community members.
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
Question 29
Imagine that a local food cooperative is seeking input from the community to better understand food sourcing preferences and habits. You have agreed to participate in a telephone interview about your food shopping practices and views on local versus imported foods.
Q1 How often do you shop for groceries at local markets or food cooperatives, and what factors influence your decision to shop there?
Q2 Do you prioritize buying locally sourced food, and if so, why?
Q3 What suggestions do you have for the food cooperative to encourage more people to buy locally sourced products?
Answer Key
Q1 Response:
Expectation: Describe your grocery shopping frequency at local markets or cooperatives and explain what draws you to these places, such as supporting local farmers, seeking fresher produce, environmental concerns, or the quality of goods.
Q2 Response:
Expectation: Share your views on the importance of buying local food, focusing on benefits like reducing carbon footprint, supporting the local economy, enjoying fresher products, or having a connection to the source of your food.
Q3 Response:
Expectation: Offer ideas to promote local food consumption, such as hosting community events, providing educational materials on the benefits of local sourcing, offering discounts or loyalty programs, or partnering with local farmers to feature a wider variety of local products.
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
Question 30
Imagine that a local non-profit organization focused on environmental education is conducting research to develop programs for schools. You have agreed to participate in a telephone interview about environmental awareness and education for young people.
Q1 How would you rate the current level of environmental awareness among young people in your community?
Q2 What environmental topics do you think are most important for young people to learn about today?
Q3 What methods or approaches do you suggest the non-profit organization use to effectively engage young people in environmental education?
Answer Key
Q1 Response:
Expectation: Provide your perspective on the environmental awareness of young people in your area, mentioning whether you think it is high, moderate, or low. You could discuss factors that influence this awareness, such as education, community initiatives, or media coverage.
Q2 Response:
Expectation: Identify key environmental issues you believe are crucial for young people to understand, such as climate change, recycling, conservation, pollution, or sustainable living practices. Explain why these topics are important for their education and future.
Q3 Response:
Expectation: Suggest effective strategies for engaging young people in environmental learning, which might include interactive workshops, outdoor educational programs, school projects that have real-world impact, social media campaigns, or partnerships with local environmental groups. Highlight approaches that you think would resonate with young people and encourage active participation.
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
Question 31
Imagine that a local community center is planning to start a series of workshops focused on life skills for adults. You have agreed to participate in a telephone interview about the types of workshops you think would be most beneficial for adults in your community.
Q1 What types of life skills workshops do you believe are essential for adults today, and why?
Q2 Have you or someone you know ever participated in a life skills workshop? If so, what was the most valuable takeaway?
Q3 What suggestions do you have for the community center to ensure these life skills workshops are accessible and appealing to a wide range of adults?
Answer Key
Q1 Response:
Expectation: Discuss the life skills workshops you find most critical for adults, such as financial literacy, stress management, digital literacy, communication skills, or cooking and nutrition. Explain the relevance of these skills in improving personal and professional life.
Q2 Response:
Expectation: Share any experiences with life skills workshops, either personal or from someone you know, focusing on the key lessons learned and how they have been applied in everyday life. If no direct experience, you can mention what you think would be beneficial to learn.
Q3 Response:
Expectation: Offer ideas to make workshops attractive and beneficial, like offering sessions at various times to accommodate different schedules, using interactive and practical teaching methods, providing online options, or even incorporating feedback from potential attendees to tailor the workshops to community needs.
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
Question 32
Imagine that a local government is considering the implementation of a new policy to encourage the use of renewable energy in residential homes. You have agreed to participate in a telephone interview about your views on renewable energy usage at home.
Q1 Do you currently use any form of renewable energy in your home? If so, what kind and why?
Q2 What do you see as the main benefits of using renewable energy in residential settings?
Q3 What incentives or support do you believe the local government should offer to residents to encourage the switch to renewable energy sources?
Answer Key
Q1 Response:
Expectation: Discuss whether you have adopted renewable energy solutions in your home, such as solar panels, wind turbines, or geothermal energy. Explain your reasons, which might include cost savings, environmental protection, or a desire for energy independence.
Q2 Response:
Expectation: Highlight the advantages of using renewable energy at home, including reducing carbon footprint, potential savings on energy bills, contributing to a sustainable future, and possibly increasing property values.
Q3 Response:
Expectation: Suggest specific measures the local government could take to promote renewable energy adoption among homeowners, such as tax incentives, subsidies or rebates for installing renewable energy systems, providing information and education on the benefits, or streamlining the permit process for installations.
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
Question 33
Imagine that a business magazine is conducting a survey to understand the impact of remote work on employee productivity and work-life balance. You have agreed to participate in a telephone interview to share your experiences and opinions on remote work.
Q1 How has transitioning to remote work affected your daily productivity, and what challenges have you encountered?
Q2 In your opinion, what are the key benefits of remote work for employees and employers alike?
Q3 What strategies or tools do you recommend for maintaining or enhancing productivity and work-life balance while working remotely?
Answer Key
Q1 Response:
Expectation: Discuss any changes in your productivity since starting remote work, including both improvements and difficulties. Mention specific challenges like time management, communication with team members, or setting boundaries between work and home life.
Q2 Response:
Expectation: Highlight the advantages of remote work, such as flexible scheduling, elimination of commute time, potential for increased focus and efficiency, cost savings for employers on office space, and broader talent pools for employers.
Q3 Response:
Expectation: Recommend practices or tools that support effective remote work, like using project management software, establishing a dedicated workspace, regular video check-ins with teams, setting clear work hours to support work-life balance, and taking regular breaks to avoid burnout.
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
Question 34
Imagine that a business consultancy firm is conducting research on the trends of customer service in the digital age. You have agreed to participate in a telephone interview to share your opinions and experiences with digital customer service platforms.
Q1 How often do you use digital platforms (such as social media, company websites, or chatbots) to seek customer service, and why?
Q2 What do you consider to be the most significant advantages of digital customer service over traditional methods (e.g., in-person, phone calls)?
Q3 Can you suggest any improvements that companies could implement to make digital customer service more effective and satisfying for consumers?
Answer Key
Q1 Response:
Expectation: Describe your frequency of using digital platforms for customer service needs, highlighting the reasons for your preference, such as convenience, speed of response, or the ability to access services outside of traditional business hours.
Q2 Response:
Expectation: Discuss the key benefits of digital customer service, including 24/7 availability, the ease of getting help without waiting in line or on hold, personalized service through data analysis, and the possibility of immediate resolution for common issues.
Q3 Response:
Expectation: Offer suggestions for enhancing digital customer service, such as improving the intelligence of chatbots for more accurate responses, ensuring human customer service representatives are easily accessible when needed, increasing the personalization of digital interactions, or providing more training and resources to customer service teams to handle digital inquiries effectively.
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
Question 35
Imagine that an industry newsletter is gathering insights on the evolving landscape of workplace diversity and inclusion initiatives. You have agreed to participate in a telephone interview to share your perspectives on the importance and impact of such programs in businesses today.
Q1 How important do you believe diversity and inclusion initiatives are in today’s business environment, and why?
Q2 Can you share an example of a diversity and inclusion practice you’ve seen implemented effectively in a workplace?
Q3 What suggestions do you have for companies looking to enhance their diversity and inclusion efforts?
Answer Key
Q1 Response:
Expectation: Express the significance of diversity and inclusion initiatives, highlighting their role in fostering innovation, enhancing employee engagement, improving decision-making through diverse perspectives, and reflecting the diversity of the global customer base.
Q2 Response:
Expectation: Describe a specific diversity and inclusion strategy or program you’ve encountered, such as unconscious bias training, mentoring programs for underrepresented groups, diverse hiring practices, or the establishment of employee resource groups, and explain its benefits.
Q3 Response:
Expectation: Recommend actions for businesses to further their diversity and inclusion objectives, like conducting regular diversity audits, setting clear and measurable goals, actively seeking feedback from employees, providing ongoing education and training on diversity issues, and ensuring leadership and accountability at all levels of the organization.
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
Question 36
Imagine that a business innovation magazine is conducting a survey on the adoption of artificial intelligence (AI) in small and medium-sized enterprises (SMEs). You have agreed to participate in a telephone interview to discuss your views and experiences with AI in the business sector.
Q1 How do you perceive the role of artificial intelligence in enhancing business operations for SMEs?
Q2 Can you share an example of how AI has been effectively utilized in your business or one you are familiar with?
Q3 What challenges do you think SMEs face when integrating artificial intelligence into their operations, and how can these be overcome?
Answer Key
Q1 Response:
Expectation: Discuss the potential benefits of AI for SMEs, such as automating routine tasks, improving customer service through chatbots, enabling better data analysis for decision-making, or creating personalized marketing strategies.
Q2 Response:
Expectation: Provide a specific instance where AI contributed positively to a business, like streamlining supply chain management, enhancing customer interaction, optimizing pricing strategies, or developing new products or services based on data insights.
Q3 Response:
Expectation: Identify common obstacles SMEs might encounter with AI implementation, including high initial costs, lack of technical expertise, or data privacy concerns. Suggest solutions like seeking partnerships with AI technology providers, investing in employee training, or utilizing scalable AI solutions designed for SMEs.
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
Question 37
Imagine that a business journal is conducting a survey on the impact of global supply chain disruptions on local businesses. You have agreed to participate in a telephone interview to share your experiences and insights on navigating supply chain challenges.
Q1 How have global supply chain disruptions affected your business or businesses you are familiar with?
Q2 What strategies have you or other businesses implemented to mitigate the impact of these disruptions?
Q3 What long-term changes do you think businesses should consider to make their supply chains more resilient?
Answer Key
Q1 Response:
Expectation: Describe the specific challenges faced due to global supply chain disruptions, such as delays in receiving materials, increased costs, or difficulty in meeting customer demands.
Q2 Response:
Expectation: Share the strategies adopted to address supply chain issues, including diversifying suppliers, increasing inventory levels, exploring local sourcing options, or investing in technology for better supply chain visibility and management.
Q3 Response:
Expectation: Suggest long-term adjustments for enhancing supply chain resilience, like building stronger relationships with key suppliers, adopting a more flexible business model, integrating digital supply chain solutions, or reassessing and adjusting the supply chain footprint to reduce vulnerability to global disruptions.
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
Question 38
magine that an industry conference is gathering insights on the evolving role of leadership in fostering a culture of innovation within organizations. You have agreed to participate in a telephone interview to share your thoughts on leadership and innovation.
Q1 How do you define effective leadership in the context of promoting innovation within an organization?
Q2 Can you provide an example of a leader who has successfully fostered a culture of innovation, and what actions they took?
Q3 What are the key challenges leaders face when trying to drive innovation, and how can these challenges be addressed?
Answer Key
Q1 Response:
Expectation: Describe effective leadership as the ability to inspire and empower team members to think creatively, take calculated risks, and pursue new ideas. Mention qualities such as openness to new ideas, providing resources for experimentation, and creating an environment where failure is seen as a learning opportunity.
Q2 Response:
Expectation: Share a real-life or hypothetical example of a leader who has encouraged innovation, detailing specific initiatives they implemented, such as setting up innovation labs, hosting idea-sharing platforms, or providing incentives for innovative projects.
Q3 Response:
Expectation: Identify common obstacles to fostering innovation, like resistance to change, fear of failure, or lack of resources. Discuss strategies to overcome these challenges, including promoting a growth mindset, offering professional development in creative thinking, and setting clear but flexible goals for innovation efforts.
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
Question 39
Imagine that a financial magazine is conducting research on the impact of economic downturns on entrepreneurship. You have agreed to participate in a telephone interview to share your views and experiences related to starting or running a business during challenging economic times.
Q1 How do you think economic downturns affect entrepreneurial ventures, and what are the biggest challenges faced?
Q2 Can you share an experience or story about a business that thrived or adapted successfully during an economic downturn?
Q3 What strategies would you recommend to entrepreneurs to navigate and possibly thrive during periods of economic uncertainty?
Answer Key
Q1 Response:
Expectation: Discuss the impact of economic downturns on new and existing businesses, including tightened credit markets, reduced consumer spending, and the challenge of maintaining cash flow. Highlight specific challenges such as accessing funding, managing operational costs, or adjusting business models to changing market demands.
Q2 Response:
Expectation: Provide an example of a business that succeeded in tough economic times, possibly by pivoting their business model, finding a niche market, cutting unnecessary costs, or innovating their product or service offerings. Detail the actions taken by the business and the outcome.
Q3 Response:
Expectation: Recommend strategies for entrepreneurs facing economic uncertainty, such as focusing on core competencies, building a lean operation, fostering strong customer relationships, diversifying income streams, or staying flexible to adapt to market changes. Emphasize the importance of strategic planning and resilience.
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
Question 40
Imagine that a business ethics journal is conducting a survey on the significance of corporate social responsibility (CSR) in today’s business practices. You have agreed to participate in a telephone interview to share your opinions and insights on CSR.
Q1 How do you perceive the importance of corporate social responsibility in modern businesses?
Q2 Can you cite an example of a company that you believe effectively integrates CSR into its business model, and what makes it stand out?
Q3 What challenges do companies face when trying to implement CSR initiatives, and how can these challenges be overcome?
Answer Key
Q1 Response:
Expectation: Discuss the role and importance of CSR in current business environments, emphasizing aspects such as environmental stewardship, social equity, and ethical practices. Highlight how CSR contributes to a company’s reputation, customer loyalty, and long-term success.
Q2 Response:
Expectation: Provide an example of a company known for its CSR efforts, detailing specific initiatives like sustainable sourcing, community engagement programs, or ethical labor practices. Explain how these efforts contribute to the company’s brand identity and consumer perception.
Q3 Response:
Expectation: Identify common obstacles companies encounter in CSR implementation, such as cost implications, stakeholder skepticism, or aligning CSR with business goals. Suggest solutions like transparent reporting, engaging employees and communities in CSR planning, or aligning CSR activities with core business strategies to ensure they add value and are sustainable.
