Directions: In this part of the test, you will show how well
you can write a response to an e-mail. Your
response will be scored on
●the quality and variety of your sentences,
●vocabulary, and
●organization.
You will have 10 minutes to read and answer
each e-mail.
Directions: Read the e-mail below.
Lesson 1.
FROM: Manager of Greenfield Business Park
TO: All Employees
SUBJECT: Office Renovation Update
SENT: July 15
We are excited to announce that the office renovation will commence next month, starting August 5th. The work will primarily focus on the main lobby and the first floor. Please be prepared for minor disruptions and noise during office hours. We appreciate your patience and cooperation during this time.
Directions: Respond to the e-mail as an employee of Greenfield Business Park. In your reply, make ONE request and ONE question.
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Lesson 2.
FROM: Head of Sales
TO: Sales Team
SUBJECT: Quarterly Sales Review Meeting
SENT: August 22
I’d like to remind everyone about our quarterly sales review meeting scheduled for September 1st at 10 AM. It’s essential that all team members attend as we will analyze last quarter’s performance, discuss targets for the upcoming quarter, and address any challenges faced. Please come prepared with your reports and insights.
Directions: Respond to the e-mail as a member of the sales team. In your reply, make ONE request and ONE question.
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Lesson 3.
FROM: Customer Service Manager
TO: All Customer Service Representatives
SUBJECT: New Training Program Introduction
SENT: May 18
We are excited to introduce a new training program focused on advanced communication skills, starting June 3rd. The program includes interactive workshops and role-playing sessions, designed to enhance our service quality. Participation is mandatory for all team members, and a schedule will be shared soon.
Directions: Respond to the e-mail as a customer service representative. In your reply, make ONE request and ONE question.
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Lesson 4.
FROM: Operations Manager
TO: All Department Leaders
SUBJECT: Office Relocation Update
SENT: November 4
We’re nearing the final stages of our office relocation plan. A detailed move schedule will be shared next week. It’s vital that each department begins preparing their files and equipment for the move, scheduled for December 1st. Please prioritize this in your upcoming department meetings.
Directions: Respond to the e-mail as a department leader. In your reply, make ONE request and ONE question.
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Lesson 5.
FROM: Head of IT Department
TO: All Staff
SUBJECT: System Upgrade Notification
SENT: April 10
Please note that a major system upgrade is scheduled for next weekend, April 18-19. All company systems will be offline during this period. Ensure you save all necessary documents offline to avoid any work disruptions.
Directions: Respond to the e-mail as a staff member. In your reply, make ONE request and ONE question.
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