In an emergency, if client cannot connect to the “Tutor chat bod”,
or if the Tutor cannot solve the problem,
Please use 「Cebu Manager Chat Support」.
▮ Can’t connect to “Contact the tutor chat bod”
▮ If the tutor cannot solve the problem
Cebu Manager handling case (Emergency case )
● No zoom (skype) call from tutor
● Internet, Skype, Zoom trouble during lesson
● Any trouble during the lesson
● payment confirmation (give 10 points as first aid)
● Other urgent matters
Please tell the client to contact 「customer support-Japan Desk (in mypage top menu」
for inquiries shown below other than the above urgent issues
Cebu Manager will give priority to the above emergency cases for
inquiries from customers.
However, if you have time, you may respond to various inquiries to
the extent possible,
but when responding to inquiries other than emergency customers,
obtain permission to suspend if there is an emergency inquiry.
Customer support – Japan Desk (mypage top menu) handing case
▮ General inquiries about lessons
▮ General inquiries about services
▮ Inquiries about personal support program
▮ Inquiries about Fix Reserve
▮ Counselling
